diff --git a/combo/apps/lingo/views.py b/combo/apps/lingo/views.py
index d9a21feb..f7a6e235 100644
--- a/combo/apps/lingo/views.py
+++ b/combo/apps/lingo/views.py
@@ -397,8 +397,13 @@ class PayMixin(object):
                 kwargs['capture_date'] = capture_date
         if regie.transaction_options:
             kwargs.update(regie.transaction_options)
-        (order_id, kind, data) = payment.request(total_amount, **kwargs)
         logger = logging.getLogger(__name__)
+        try:
+            (order_id, kind, data) = payment.request(total_amount, **kwargs)
+        except eopayment.PaymentException as e:
+            logger.error('failed to initiate payment request: %s', e)
+            messages.error(request, _('Failed to initiate payment request'))
+            return HttpResponseRedirect(get_payment_status_view(next_url=next_url))
         logger.info(u'emitted payment request with id %s', smart_text(order_id), extra={
             'eopayment_order_id': smart_text(order_id), 'eopayment_data': repr(data)})
         transaction.order_id = order_id
diff --git a/debian/control b/debian/control
index 7b27f336..240e56fc 100644
--- a/debian/control
+++ b/debian/control
@@ -20,7 +20,7 @@ Depends: ${misc:Depends}, ${python3:Depends},
     python3-xstatic-leaflet-markercluster,
     python3-xstatic-opensans,
     python3-xstatic-roboto-fontface (>= 0.5.0.0),
-    python3-eopayment (>= 1.35),
+    python3-eopayment (>= 1.43),
     python3-django-ratelimit,
     python3-sorl-thumbnail,
     python3-pil,
diff --git a/setup.py b/setup.py
index 19b94544..403c8f47 100644
--- a/setup.py
+++ b/setup.py
@@ -160,7 +160,7 @@ setup(
         'XStatic_JosefinSans',
         'XStatic_OpenSans',
         'XStatic_roboto-fontface>=0.5.0.0',
-        'eopayment>=1.41',
+        'eopayment>=1.43',
         'python-dateutil',
         'djangorestframework>=3.3, <3.7',
         'django-ratelimit<3',
diff --git a/tests/test_lingo_payment.py b/tests/test_lingo_payment.py
index 4b54e638..3639996b 100644
--- a/tests/test_lingo_payment.py
+++ b/tests/test_lingo_payment.py
@@ -1269,3 +1269,15 @@ def test_transaction_status_api(app, regie, user):
         'error': False,
         'error_msg': ''
     }
+
+
+def test_request_payment_exception(app, basket_page, regie, user):
+    item = BasketItem.objects.create(user=user, regie=regie,
+                        subject='test_item', amount='10.5',
+                        source_url='http://example.org/testitem/')
+
+    with mock.patch('eopayment.dummy.Payment.request', autospec=True) as mock_request:
+        mock_request.side_effect = eopayment.PaymentException
+        resp = login(app).get(basket_page.get_online_url())
+        resp = resp.form.submit().follow()
+        assert 'Failed to initiate payment request' in resp.text